Frequently Asked

LifePass is a wellness pass for Iceland. It gives travelers and locals access to partner gyms, yoga studios, pools, spas, lagoons, and wellness venues through one plan-based account.

Pick a subscription plan or a visitor pass, browse participating venues, then check in or book. Network venues (gyms, studios, pools) are included with your plan up to your monthly visit allowances; boutique studios include a set number of visits per month depending on your plan; premium venues like lagoons and spas are paid per visit at prices shown before you confirm.

LifePass is focused on Iceland, with venues across the capital area and selected regions around the country. New partners are added as venue onboarding is completed.

Each subscription tier (Base, Plus, Max) includes a monthly allowance of network visits at gyms and studios, plus a separate monthly allowance of pool visits. When you're out of monthly visits you can still visit: everyday venues offer a one-time drop-in at the venue's own price (where the venue offers one), and premium venues let you continue at the member price with no visit used. There's also a daily visit limit that keeps things fair — it can't be extended by paying.

Visitor passes are prepaid packs of a fixed number of visits, bought once for short stays, and they expire after a set number of days. Pack visits are redeemed at network venues — gyms, studios, and pools. Multi-visit packs also get the member price at lagoons and other premium venues while the pass has visits remaining, paid per visit; day passes don't include that perk and are locked to a single category for one day. Monthly subscriptions renew every month and are designed for locals or frequent users who want recurring access.

Yes. Any visitor pass can be bought as a gift. The recipient gets an email with a personal claim link tied to their email address. They have six months to claim it, and the pass's validity only starts when they claim — so a 30-day pass claimed in October runs from October, not from the day you bought it. Unclaimed gifts expire six months after purchase.

You're never locked out. At everyday network venues you can buy a one-time drop-in at the venue's own price, where the venue offers one. At premium venues you continue at the member price where the venue offers one (otherwise the standard price), with no visit used. At boutique studios the full drop-in price applies once your monthly visits are gone. Every amount is shown and confirmed before anything is charged. The daily visit limit is the one thing that can't be extended by paying.

Your employer can cover part or all of a LifePass membership. If there's a monthly share for you to pay, it's charged to your saved card each month, and you can cancel your participation in the app at any time. If a monthly share payment fails, your co-paid access pauses while we email you and retry daily for up to a week — settling the payment restores it.

Visitor passes are not refundable after purchase. Subscriptions follow the LifePass terms, including the minimum commitment shown at checkout.

Daily check-in limits depend on your plan. Smaller plans are intended for occasional use, while larger plans support more frequent access.

It depends on the venue. Some venues support walk-in access, while others require a reservation. Venue pages show the available access method.

Cancellation rules are set by each venue. If cancellation is allowed and completed within the venue's deadline, the visit is released according to the booking policy. Cancelling late or not showing up can add a strike, which can temporarily limit booking.

Open your dashboard. For five minutes after any check-in it shows a “Show to staff” button that re-opens the same confirmation screen, with the venue, time, and confirmation code.

No. Each LifePass account is personal. Venues need to know who is using the facility for access, safety, and insurance reasons.

Each person needs their own LifePass account. This keeps check-ins accurate and makes venue access clear for staff.

Yes. You can update your personal details from your profile once account management is available in the app.

Premium venues are higher-cost experiences — geothermal lagoons, spas, recovery, and racquet clubs. They aren't included in any plan; each visit is paid. While you have monthly visits left, a premium visit uses one of them plus the standard surcharge shown for that activity. Once you're out of monthly visits, you can keep visiting at the member price with no visit used — and holders of multi-visit visitor passes get that same member price while their pass has visits remaining. Prices are set per activity, so two options at the same place can be priced differently.

You always see the exact amount for the activity you picked, and you tap “Confirm and pay” to approve it — the charge happens then, before your booking or entry is confirmed. Nothing is ever charged silently, and the price shown is the price charged. With a saved card it's one tap; without one, you pay on our payment provider's secure page and your card is saved there for next time — LifePass never stores your card number. While you have monthly visits left, a premium visit also uses one of them; once you're out, you pay the member price and no visit is used.

Network venues (gyms, pools, studios) are included up to your monthly allowances, with an optional drop-in at the venue's price after that. Boutique studios show the extra-visit price on their page. Premium venues show their standard price and the members-and-pass-holders price. In every case the exact amount is shown before you book or check in — you never commit without seeing the price first.

Boutique studios are specialist studios — think reformer Pilates or barre — that sit inside your plan with their own limit. Plus and Max include a set number of visits per boutique studio each month (shown on each plan); those are free and use a monthly visit. Past that allowance, a visit uses one monthly visit plus a small flat surcharge — the same price for every plan. Out of monthly visits entirely, the studio's full drop-in price applies. Visitor-pass holders and non-members are welcome too: they pay the flat surcharge per visit without using any pass visits.

One membership covers your everyday gym, pool, and studio visits, and adds premium experiences at prices you always see up front — with the member price whenever you're out of monthly visits, instead of paying full walk-in price at each place separately. Multi-visit visitor passes get the same member price at premium venues while the pass has visits remaining.

Payments are handled by our payment provider. Your card is stored securely with the provider as a token — LifePass never stores your full card number or CVC. Saved cards make surcharges, drop-ins, and monthly shares one-tap; you can remove a saved card at any time by contacting support.

Email support@lifepass.is or use the contact page. Include your account email, the venue name, and booking details if your question is about a visit.