Frequently Asked

LifePass is a wellness pass for Iceland. It gives travelers and locals access to partner gyms, yoga studios, pools, spas, lagoons, and wellness venues through one account.

Pick a monthly membership or a visitor pass, browse participating venues, then check in or book. Network venues (gyms, studios, pools) are included with your package up to your monthly visit allowances; boutique studios include a set number of visits per month depending on your package; premium venues like lagoons and spas are paid per visit at prices shown before you confirm.

LifePass is focused on Iceland, with venues across the capital area and selected regions around the country. New partners are added as venue onboarding is completed.

Each subscription tier (Base, Plus, Max) includes a monthly allowance of network visits at gyms and studios, plus a separate monthly allowance of pool visits. When you're out of monthly visits you can still visit: everyday venues offer a one-time drop-in at the venue's own price (where the venue offers one), and premium venues let you continue at the venue's one-time visit price (its member price, or its day-pass price where none is set) with no visit used. There's also a daily visit limit that keeps things fair, and it can't be extended by paying.

New members can try LifePass with 2 free visits over 14 days. Trial visits are valid at gym and studio venues, and the trial is one per person. If you don't cancel during the trial, your first charge happens on day 15, and from then on it's a regular monthly membership you can cancel anytime, effective at the end of the paid month. Cancel any time within the 14 days in the app and nothing is charged.

Visitor passes are prepaid packs of a fixed number of visits, bought once for short stays, and they expire after a set number of days. Pack visits are redeemed at network venues: gyms, studios, and pools. Multi-visit packs can also be used at lagoons and other premium venues while the pass has visits remaining: book the time slot in the LifePass app before you go (premium venues admit by booking, not walk-in), the venue's standard surcharge applies, and one pass visit is used. Day passes can't be used that way and are locked to a single category for one day. Monthly subscriptions renew every month and are designed for locals or frequent users who want recurring access.

Yes. Any visitor pass can be bought as a gift. The recipient gets an email with a personal claim link tied to their email address. They have six months to claim it, and the pass's validity only starts when they claim, so a 30-day pass claimed in October runs from October, not from the day you bought it. Unclaimed gifts expire six months after purchase.

You're never locked out. At everyday network venues you can buy a one-time drop-in at the venue's own price, where the venue offers one. At premium venues you continue at the member price (or the venue's day-pass price where no member price is set), with no visit used. At boutique studios the full drop-in price applies once your monthly visits are gone. Every amount is shown and confirmed before anything is charged. The daily visit limit is the one thing that can't be extended by paying.

Your employer can cover part or all of a LifePass membership. Your employer gives us the list of eligible employees, so sign up with your work email to be matched. If there's a monthly share for you to pay, it's charged to your saved card each month, and you can cancel your participation in the app at any time. If a monthly share payment fails, your co-paid access pauses while we email you and retry daily for up to a week, and settling the payment restores it.

Visitor passes are not refundable after purchase. Subscriptions follow the LifePass terms: you can cancel anytime, and cancellation takes effect at the end of your current paid month, and the rest of that month isn't refunded.

At checkout there's a field for discount and partner codes: enter your code there and the reduced price is shown before you pay. One code per purchase; codes can't be combined.

In most cases, yes: memberships and visit packs generally qualify for union fitness subsidies. Download your receipt in the app and submit it to your union. Reimbursement is between you and your union, and LifePass can't guarantee that a specific union will approve it.

Daily check-in limits depend on your package. Smaller packages are intended for occasional use, while larger packages support more frequent access.

It depends on the venue. Some venues support walk-in access, while others require a reservation. Venue pages show the available access method.

Cancellation rules are set by each venue. If cancellation is allowed and completed within the venue's deadline, the visit is released according to the booking policy. Cancelling late or not showing up can add a strike, which can temporarily limit booking.

Yes, we send a reminder before your booked class by email, and by a notification from the app on your phone, including one shortly before start that lets you scan and mark yourself present at the venue. Marking your attendance confirms your visit and avoids a no-show strike.

Open your dashboard. For 15 minutes after any check-in it shows a “Show to staff” button that re-opens the same confirmation screen, with your name, the venue, the class, the time, and the confirmation code.

Every check-in records who visited, the venue, the activity or class, and the time. Venue reception sees your check-in on their screen so staff can let you through, and the same record is used to count your monthly visits and to pay the venue for your visit.

Many partner gyms run their class schedules on their own booking system. When the venue marks you present for a class you booked through LifePass, that attendance is sent back to us and recorded on your booking, so your visit counts correctly even if you didn't scan a QR code at the door. It works both ways: when you scan the reception QR to check in to a class, LifePass also marks you present in the venue's own class system, so you never need to check in twice. For the attendance sync itself, only your attendance and a LifePass reference are exchanged; see our Privacy Policy for exactly what we share with class-booking partners.

No. Each LifePass account is personal. Venues need to know who is using the facility for access, safety, and insurance reasons.

Each adult member needs their own LifePass account. This keeps check-ins accurate and venue access clear for staff. Children and guests without an account can still join your visit: see “Can I bring my children?” and “Can I bring friends or family who don't have LifePass?” under Venues & Access.

Yes. You can update your personal details from your profile once account management is available in the app.

Verification through Kenni (Auðkenni electronic ID) confirms who you are and is required before purchases. Your kennitala is shared only where it's needed: with our payment provider to set up billing, and with venues that run their own class-booking system to match your bookings. See the Privacy Policy for details.

Every member has a personal referral link on their profile. When a friend completes their first paid purchase through your link, you earn a free visit, valid for 90 days at gym, studio, and pool venues. If that purchase is refunded, the reward is reversed.

The LifePass Coach in the app answers questions and suggests day plans. Chat messages go to our AI provider as you write them and are not stored on our servers, so leave health details out of chat. Fitness tracking (the weight and meal log, and workout plans and Apple Health in versions of the app that include them) is separate and optional: members aged 18 or over turn it on with a separate consent, and we then store what you log to build your plan and show your progress. Workout plans and photo meal estimates are made with Anthropic, our AI provider, after we take out everything that says who you are: Anthropic never receives your name, email, kennitala, exact weight, height or age, your location, or anything from Apple Health. We never use this data for marketing and never share it with venues or your employer. Section 2.G of the Privacy Policy has the details.

No. Plans, calorie targets and meal estimates are general fitness guidance, worked out by our rules and partly by AI, and they can be wrong. Calorie numbers are estimates. The Coach does not diagnose or treat anything and does not replace a doctor, a dietitian or a trainer. If you have a medical condition or an injury, take medication, or are pregnant or breastfeeding, talk to a doctor before you start. See Section 4.11 of the Terms.

Turn off fitness tracking under Body and goals, in your account on the website or in versions of the app that include tracking. That withdraws your consent and deletes your weight log, workout plans and workouts, weekly check-ins, meal log, calorie goal and Apple Health summaries in one step. You can also delete single weigh-ins and meals, and deleting your account deletes all of it at once. Before you turn tracking off, you can download a copy of your data.

No. In versions of the app that include photo meal estimates, the app makes the photo smaller and removes hidden details such as where and when it was taken. Our server sends it to Anthropic, our AI provider, for that one estimate and discards it as soon as the estimate comes back, so our server never saves it. Anthropic, which makes the estimate, deletes it within 30 days under its standard retention, with the exceptions in Section 4.E of the Privacy Policy. We keep only the list of foods and amounts, as a draft you check and save. A draft you never save is deleted after 30 days.

In versions of the app that include Apple Health, LifePass reads from Apple Health on your iPhone, and only from Apple Health. An Apple Watch works directly. Other watches, rings and scales work when their own app sends its data to Apple Health, which most of them can. We have no direct connection to Garmin, Oura, WHOOP or any other maker. You choose which data LifePass may read: sleep, steps, active energy, resting heart rate, heart rate variability, weight and workouts.

Under Body and goals, in your account on the website or in versions of the app that include Apple Health, choose Disconnect Apple Health. LifePass stops reading new data on all your iPhones, and you choose whether to delete the daily summaries already stored or keep them. Weigh-ins that came from Apple Health stay in your weight history, where you can delete them. To close LifePass's access to Apple Health completely, you can also turn it off in the Health app.

Anyone with a LifePass account can try the Coach: without a membership or an active visitor pass you get 3 free Coach messages in any 30 days, for questions and day plans. Members and holders of an active visitor pass get 10 a day. Fitness tracking comes with an active membership, including the free trial, for members aged 18 or over: the weight and meal log, and workout plans, photo meal estimates and Apple Health in versions of the app that include them. Visitor passes include Coach chat and day plans, but not workout plans or fitness tracking.

Yes. Every active LifePass membership, including the free trial and memberships an employer pays for, includes health and fitness tracking for members aged 18 and over: workout plans of 4, 8 or 12 weeks with today's workout, the meal scanner and Apple Health in the LifePass app on iOS, and the meal and weight log in your account on lifepass.is. Visitor passes include Coach chat and day plans, but not workout plans or tracking. Coach picks, which suggest a venue, a class or a hike with the soak after, work with any LifePass account: 3 free requests in any 30 days, or 10 a day with a membership or an active visitor pass.

In the LifePass app on iOS, open the Scan tab and take a photo of your meal, scan a barcode or search for a food. The app shows calories as an estimated range and protein, and you check and fix the amounts before you save. Nutrition values are estimates, and you get up to 10 photo estimates a day. In your account on lifepass.is you log meals by search or add calories directly. Where it is switched on, you can also describe a meal in words, on the website and in the app: the words go to Anthropic for that one estimate (up to 15 a day), we never save them, and you check the foods before you save. Our server never saves your meal photos: see "Do you keep my meal photos?" above.

Yes, on iOS. The Coach in it works with any LifePass account, and members aged 18 and over also get workout plans, meal scanning, Apple Health and a monthly look back at no extra charge. Booking and checking in work on this website too, and members keep their meal and weight log here.

What's in the app →

Premium venues are higher-cost experiences: geothermal lagoons, spas, recovery, and racquet clubs. They aren't included in any package; each visit is paid. There are two ways a premium visit is priced, and the booking screen always tells you which one applies before you confirm. While you have monthly visits left, the visit uses one of your monthly visits plus the standard surcharge for that activity. Once you're out of monthly visits, you keep visiting at the venue's one-time visit price (its member price, or its day-pass price where none is set) and no visit is used. Even with visits remaining, you can choose to keep your visit and pay the one-time visit price instead, where it is higher than the surcharge; both options and their prices are always shown before you confirm. Multi-visit visitor passes work the same way as a membership with visits left: the standard surcharge applies and one pass visit is used. When no membership or pass visit can be used here, you pay the one-time visit price. The surcharge is never charged on its own. Prices are set per activity, so two options at the same place can be priced differently. One thing never varies: premium visits are booked in advance in the app. Your booking is what the venue's front desk sees, so book before you go.

You always see the exact amount for the activity you picked, and you tap “Confirm and pay” to approve it. The charge happens then, before your booking or entry is confirmed. Nothing is ever charged silently, and the price shown is the price charged. With a saved card it's one tap; without one, you pay on our payment provider's secure page and your card is saved there for next time; LifePass never stores your card number. The screen also states whether a visit is used: while you have monthly visits left, a premium visit uses one of them alongside the surcharge; once you're out, you pay the venue's one-time visit price and no visit is used.

Network venues (gyms, pools, studios) are included up to your monthly allowances, with an optional drop-in at the venue's price after that. Boutique studios show the extra-visit price on their page. Premium venues show their standard price and the members-and-pass-holders price. In every case the exact amount is shown before you book or check in, so you never commit without seeing the price first.

Boutique studios are specialist studios (think reformer Pilates or barre) that sit inside your membership with their own limit. Plus and Max include a set number of visits per boutique studio each month (shown on each package); those are free and use a monthly visit. Past that allowance, a visit uses one monthly visit plus a small flat surcharge, the same price for every package. Out of monthly visits entirely, the studio's full drop-in price applies. Visitor-pass holders and anyone without a membership are welcome too: they pay the studio's full drop-in price per visit, without using any pass visits. The flat surcharge is only ever charged alongside a monthly visit.

One membership covers your everyday gym, pool, and studio visits, and adds premium experiences at prices you always see up front, instead of paying at each place separately. Once you're out of monthly visits you can still visit at the venue's one-time visit price. Multi-visit visitor passes can be used at premium venues too, at the standard surcharge plus one pass visit, while the pass has visits remaining.

Yes. At participating venues you can add guests to your own check-in or booking (up to 10 people on one booking); each guest pays the venue's one-time visit price, with a separate price for children where the venue sets one. Guests don't need an account; they're simply added to your visit, and each guest's price is shown before you confirm.

Yes. At venues that welcome children, especially lagoons and pools, you can add them to your booking or walk-in at that venue's child prices. Each venue sets its own age bands (the youngest ages are often free, with a reduced child price up to the venue's age limit), and the exact price for every child is shown before you confirm. Children don't need their own LifePass account; they're added to your visit.

Payments are handled by our payment provider. Your card is stored securely with the provider as a token, and LifePass never stores your full card number or CVC. Saved cards make surcharges, drop-ins, and monthly shares one-tap. You can add, replace, or remove a saved card yourself in the app from your profile. If you have an active subscription, a card must remain on file for renewals. You can replace it any time; removing it entirely is only possible once no subscription depends on it.

Email support@lifepass.is or use the contact page. Include your account email, the venue name, and booking details if your question is about a visit.